ReWise Super Service Bot (RSB) is an AI-assisted automation platform designed to handle high-volume, repetitive service requests that are essential for daily business operations. Whether it's IT support, facility maintenance, or administrative queries, RSB intelligently categorizes, prioritizes, and routes service tickets with minimal human intervention.
Key Features
Custom Workflow Logic
Adapt to unique needs with rule-based ticket routing and logic engines.
Real-Time Ticketing
Capture, categorize, and route customer tickets instantly to relevant teams.
Super Admin Dashboard
Oversee ticket volume, SLA adherence, and team performance effortlessly.
Employee Dashboard
Raise requests, track status, and receive updates in real time.
Knowledge Base Integration
Link SOPs and manuals to ticket categories for faster issue resolution.
Priority Management
Automated alerts, escalations, and follow-ups to ensure no issue is missed.
Scalability
Supports operations ranging from 20 to over 200 users seamlessly.
Audit-Ready Reporting
Track trends, timelines, and team performance with detailed reports.
Ideal for Streamlined Operations
Optimized solutions for a variety of service-based teams.
Facilities Management
Efficiently handle maintenance, repairs, and facility-related requests.
IT Helpdesks
Provide fast, organized support for all technical issues and inquiries.
HR Support
Manage employee requests, benefits, and inquiries seamlessly.
Multi-department Service Operations
Streamline operations across multiple teams for consistent service delivery.
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