(this is Logistics Operations Specialist role internally designated as FAM)

Shift – 6.30pm to 3.30am

Work from Office (Mon-Friday)

This role works within service team and provides day-to-day management of retail carrier pick-ups from Client warehouses. FAM serves as the subject matter expert for retailer shipping guidelines and provides best-in-class support for end clients and their retail delivery needs. Their expert knowledge of client’s processes and procedures ensures a seamless experience for the end client, and their exceptional service skills strengthen the trust and bond within the partnership. This position reports to the Supervisor of Client Solutions.

KEY RESPONSIBILITIES: Serving as a day-to-day r source and manager of client retail shipments, including:

• Reading, understanding, and translating retail customer vendor routing guidelines
• Clearly communicating with the client’s Traffic and Operation teams to confirm freight details, packing requirements, pallets, weights etc.
• Cultivating and strengthening the client partnership by being responsive, helpful and knowledgeable when routing inquiries arise
• Independently and proactively owning the routing experience for new clients
• Successfully managing a large volume of cases and client activity in a virtual environment
• Setting priorities and making competent business decisions
• Updating routing requirement documentation for clients
• Investigating potential chargebacks for routing discrepancies
• Working with the Operations team to ensure the order is packed out to the standards of the routing guide
• Adhering to the values/standards of the retailer

QUALIFICATIONS:

Bachelor’s degree preferred. Previous experience managing routing across various retailers required; EDI experience preferred.

REQUIRED SKILLS& COMPETECIES:

• Proficient in the use of Salesforce
• Proficient in the use of Microsoft Office
• Advanced problem solving and analytical skills
• Excellent verbal and written communication skills
• Strategic thinker with strong attention to detail and time management
• Works well in a dynamic, fast-paced environment
• Team-oriented mindset and strong work ethic
• Solid interpersonal skills with the ability to communicate and influence internal business partners
• Acts with integrityand transparency by building business relationships based on trust and respect
• Multitasker with the ability to manage multiple, critical client needs
• A great attitude is an absolute must!

ESSENTIAL JOB FUNCTIONS:

• Potential to flex hours; start later/end later to support west coast clients as needed
• Must be accountable and responsible for working independently with minimal supervision
• Must have access to reliable internet and phone connections

Pls send resume to Nikita.waghmare@rewiseglobal.com with relevant details.